Shipping

When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect

When your order is shipped, we will send you a confirmatory email.

A signature will be required upon delivery of your order. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available. We will endeavour to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

If you have any questions regarding shipping in the United Kingdom and Europe, please contact us on +44 7401 206103 or sales@kiyanawraps.com.

 

Returns

When you place an order with us on kiyanawraps.com, you are welcome to return any item(s) provided you return them within 14 days of delivery.

Our aim is to ensure that you have the best shopping experience possible. All our KIYANA WRAPS headpieces are of the highest quality and each one is handmade to order at our studio in London.  However, due to the bespoke nature of some of our products, we place restrictions on certain refunds and exchanges:

·         Refunds or exchanges are available on products that arrive damaged or if the product shipped does not fit the recipient.

·         Refunds are not available for any other reason or purpose. Exchanges are available for alternative headdress and cap sizes.

·         Refund or exchange requests must be received within 3 (three) working days of purchase confirmation. The cancellation period, in accordance with EU Distance Selling Regulations, ends on the expiry of the period of 7 (seven) working days beginning with the day after the day on which you received the goods. 

·         Refund or exchange requests must be made by e-mail at sales@kiyanawraps.com. The customer is responsible for all costs associated with returning the product back to KIYANA WRAPS unworn and in saleable condition, and must include all original boxes and packaging.